Question 1

How does Supplier Statement reconciliation work?

Accepted Answer

Upload a copy of your supplier statement via the Dext web app. Dext extracts key details like invoice numbers, dates, and amounts, then matches them against documents already submitted. Any discrepancies are flagged for review.

Question 2

What happens if Dext finds missing or duplicate invoices?

Accepted Answer

Dext will display a clear summary of any missing or duplicate invoices. You can then upload the missing documents directly to complete your reconciliation.

Question 3

Do Supplier Statements require a connection with accounting software to work?

Accepted Answer

No, Supplier Statements works independently of any accounting software integration. You can upload and reconcile supplier statements directly within Dext. If you're connected to Xero or QuickBooks Online, Dext enhances reconciliation by cross-referencing data in your accounting software and flagging invoices or credit notes that exist in Xero or QuickBooks Online but not in Dext, giving you added accuracy and control.

Question 4

Is Supplier Statements available to all Dext users?

Accepted Answer

Yes, supplier statements reconciliation is available on all Dext plans. If you’re unsure about access or how it works with your subscription, visit the Dext Help Centre for more information

Question 5

Which file formats are supported?

Accepted Answer

Dext supports JPEG, JPG, and PNG file formats for supplier statement uploads.

Question 6

How many supplier statements can I process?

Accepted Answer

Your Dext plan includes a number of supplier statement credits. If you need more, you can purchase additional credits at any time.

Question 7

Can I upload supplier statements from any supplier?

Accepted Answer

Yes, Dext works with supplier statements from any supplier, as long as the statement is clear and meets the supported file format requirements.

Question 8

What types of documents does Dext match against supplier statements?

Accepted Answer

Dext matches supplier statements against purchase invoices and credit notes that have been submitted to your account.

Question 9

Can I see a history of past supplier statement reconciliations?

Accepted Answer

Yes, Dext keeps a record of your submitted supplier statements and reconciliation outcomes, so you can review past activity whenever needed.

Question 10

What should I do if Dext can’t read my supplier statement?

Accepted Answer

Ensure the statement is clear, legible, and uploaded in JPEG, JPG, or PNG format. If issues persist, refer to the Dext Help Centre for troubleshooting tips.

Question 11

What are the benefits of Supplier Statement reconciliation?

Accepted Answer

Supplier Statement reconciliation helps ensure the accuracy of your financial records by highlighting any missing, duplicate, or mismatched invoices. This makes it easier to spot and correct discrepancies early, reducing the risk of overpayments or delays. It also improves the reliability of your accounts payable data, supports better cash flow management, and helps maintain strong supplier relationships through timely and accurate payments.

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