Overqualified for the admin, irreplaceable for everything else. Where AI ends and your judgement begins. Download insights →
Two Australian practices put AI Assist on live client work. Here's what it learned.
Coding supplier bills by hand is where practice hours go, and where the errors start. Decimal in Perth and Streamline Management handed the repetition to AI Assist: it learns how each team codes and corrects, then applies that under their review, straight into Xero.
Challenge
Every supplier bill was coded into Xero by hand, and every new hospitality client added a longer supplier list to get through. At Streamline, getting hold of a source document could mean a drive across the city to collect it.
Outcome
AI Assist codes the invoices and picks up every correction the teams make, so the same fix stops coming round again. Both practices say the work now scales without adding people, and a document query gets answered without booking a site visit.
WHAT THE ROLLOUT CHANGED
Less rework across the client base. More room to take on work.
0
Extra headcount needed, both firms now take on more clients with the same team.
Minutes
To answer document queries that once meant scheduling cross-city site visits.
5h+
time saved per week thanks to AI assist rollout to support teams in their work.
FROM SKEPTIC TO SIGN ME UP
Decimal was built to make pubs their most profitable selves
Steven Blaine launched Decimal in Perth to serve the hospitality industry – a dream over 20 years in the making, sparked when Steven and his dad purchased a country pub.
A self-described "automation skeptic," Steven started out manually keying every supplier bill into Xero. With hospitality clients running large supplier lists, the workload grew as fast as the firm did.
"We were struggling to keep on top of the workload while trying to expand. Something had to change."
Steven Blaine, Founder & MD, Decimal
DEXT AI ASSIST CHANGED THE GAME
Up and running, with barely any setup
After joining the Beta programme at a Dext roadshow, Steven's team found they didn't need to do much to get AI Assist working in their practice: "Sign me up!"
For his hospitality clients, AI Assist looks at other parts of the invoice to gain insight on how to code it — bringing time-saving and accuracy in one move.
"Initial feedback has been amazing."
Steven Blaine, Founder & MD, Decimal
STREAMLINE'S FAVOURITE PART
The value is in how Dext learns
For Nicole Lynch of Streamline Management, the platform picks up on the team's corrections and starts suggesting them proactively:
Adds cafe names to invoice fields for easier bank reconciliation
Separates motor vehicle fuel from machinery fuel
Flags potentially personal expenses before they hit the books
"It's not writing long-winded essays. It's just getting on with the real work in the background."
Nicole Lynch, Co-Founder and Director, Streamline Management
NO TRADE-OFF LEFT TO MAKE
Speed or accuracy used to be the choice. Not any more.
"There is always a trade off between efficiency and accuracy," Steven noted. With Dext AI Assist, Decimal now gets both — "it's enabled us to speed things up."
Both firms now take on more clients without adding headcount, and Nicole's team answers document queries in minutes instead of scheduling site visits — dedicating their resources to keeping up with industry updates instead.
"We use the best tech to produce the best results. It's enabled us to speed things up.”
Nicole Lynch, Co-Founder and Director, Streamline Management
Business documents processed annually
Businesses supported globally
Accounting and bookkeeping firms
Join the businesses and practices already on Dext
We're proud to have helped thousands of accounting & bookkeeping firms and businesses better manage their processes, saving millions of hours of manual work.
Two practices have seen what it does. Your turn.
Give AI Assist two weeks of real client work. The corrections it stops repeating are the answer.